Refund policy

1. All Sales Are Final / 所有銷售皆為最終決定

• Every artwork is one‑of‑a‑kind, and therefore no returns, exchanges, or cancellations are allowed once an order is placed.
• 每件藝術品皆為獨一無二，因此一旦下單後，不接受退貨、換貨或取消訂單。

2. Damaged Items / 損壞商品

• If your artwork arrives damaged during shipping, you must notify us within 48 hours of delivery with clear photos of the damage and packaging.
• 若您的藝術品在運送過程中受損，請於收貨後 48 小時內提供清晰的損壞及包裝照片並通知我們。
• All damage claims will be carefully reviewed by the MasterArt team.
  所有損壞申訴將由 MasterArt 團隊進行審核。
• Due to the unique nature of each artwork and the complexity of shipping conditions, we reserve the right to determine whether compensation is warranted.
• 鑒於每件作品的獨特性及運送情況的多變性，我們保留決定是否提供賠償的權利。
  Compensation, if approved, may be partial and is not guaranteed.
• 若申訴獲准，賠償可能為部分金額，且不保證一定提供。
• As each piece is one-of-a-kind, replacements or exchanges are not possible.
  由於每件作品皆為獨一無二，無法提供替換或換貨。
• Claims submitted after 48 hours cannot be accepted.
  超過 48 小時提出的申訴將不予受理。
  

Eligible Artwork Damage (Not Packaging) / 可申請退款的藝術品損壞情況（不包括包裝）

• Tears or punctures on the canvas, paper, or artwork surface
• 畫布、紙張或作品表面出現撕裂或穿孔
• Severe scratches, dents, or abrasions affecting the painted or printed area
• 嚴重刮痕、凹陷或磨損影響繪畫或印刷部分
• Water damage or staining directly on the artwork
• 作品本身出現水漬或污漬
• Color fading, smudging, or ink transfer caused during transit
• 運送過程中造成的顏色褪色、暈染或墨跡轉移
• Broken or cracked frame/glass (if the frame is part of the artwork)
• 畫框或玻璃破裂/裂痕（若畫框屬於作品的一部分）
• Warping or bending of the artwork substrate (canvas, board, or paper)
• 作品基底（畫布、畫板或紙張）翹曲或彎曲

3. Shipping Fees / 運費

• Shipping fees are paid by the customer at the time of purchase and are non‑refundable.
• 運費由顧客於購買時支付，且不予退還。

4. Color & Appearance Disclaimer / 顏色與外觀聲明

• Please note that colors, textures, and scale may vary slightly due to screen settings, photography, and lighting.
• 請注意，因螢幕設定、攝影與光線影響，顏色、質感與比例可能略有差異。
• Such variations are not considered defects and are not eligible for refunds.
• 此類差異不屬於瑕疵，不在退款範圍內。

5. Custom & Commissioned Works / 客製與委託作品

• Custom or commissioned artworks are non‑refundable and non‑returnable under any circumstances.
• 客製或委託創作的作品在任何情況下均不接受退貨或退款。

6. Refund Processing / 退款流程

• Approved partial refunds will be processed to the original payment method within 7–14 business days.
• 經核准的部分退款將於7–14 個工作天內退回至原付款方式。
• We reserve the right to refuse a refund if the claim does not meet the conditions outlined above.
• 若申訴不符合上述條件，我們保留拒絕退款的權利。

7. Curatorial Sync Issue / 策展同步問題

• In rare cases, an artwork may be sold before its availability is updated on the platform due to a curatorial sync issue.
  在少數情況下，作品可能在平台尚未更新其可購狀態前已被售出，導致策展同步問題。
• If this occurs, we will issue a full refund to the original payment method and notify you promptly.
  若發生此情況，我們將全額退款至原付款方式，並立即通知您。
• We sincerely apologize for any inconvenience and appreciate your understanding.
  對於造成的不便，我們深感抱歉，並感謝您的理解與支持。